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Office of Administration

Director's Office
1-888-204-1038

Nettie Millard, Deputy Director
410-545-0331
nmillard@sha.state.md.us


The mission of the Office of Administration (OOA) is to provide high quality human resources and management support services to the internal and external customers of the SHA. The key division and critical assignments of OOA are as follows:

Classification Division

Provides classification and compensation services for SHA to include the performance of classification studies and surveys, development and modification of job specifications, and the review of reorganization proposals.

Contact: Lynn Neumann, Division Chief 410-545-5613

Employee Services Division

Employee Services Division (ESD) is a customer focused team that is responsible for interpreting and implementing TSHRS and State personnel policies, procedures and programs. We partner with administrative chiefs, managers and employees to provide an understanding and processing of employment matters in the areas of personnel transactions, health, retirement and leave benefits. Additionally, ESD coordinates and administers the Employee Performance Appraisal System, Financial Disclosure, New Employee Orientation and ID Card Programs. The ESD also provides basic personnel management training.

Contact: Darnelle Winkler, Division Chief 410-545-5791

Employer-Employee Relations Division

The Employer-Employee Relations Division (EER) is responsible for recommending corrective measures for employees with performance issues and misconduct. We represent management in Administrative hearings such as grievances, unemployment, and disciplinary appeal hearings. We are also responsible for administering the MDOT Substance Abuse Program and the Employee Assistance Program.

Other services we provide include:

  • Conducting/sponsoring training such as Workplace Violence, Anger Management, EER Core (how to conduct investigations), and Substance Abuse.
  • Interpreting the Collective Bargaining Agreement (MOU), COMAR, and THSRS
  • Manage SHA Attendance Control Program

Contact: Tanya Matthews, Division Chief 410-545-8711

Recruitment and Examinations Divisions

Responsible for job announcements, application reviews, job analysis and test development, and eligible lists for employment/promotional opportunities within SHA.

Contact: Jeff Qualey, Division Chief 410-545-5609

 



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