SHA owns and maintains all non-toll, numbered roads in Maryland's 23 counties such as I-495 (the Capital Beltway), MD 355 (Rockville Pike) and US 40 (Baltimore National Pike). Roads without a number are maintained by the county or municipality. Toll roads (including I-95, the Bay Bridge and the Fort McHenry Tunnel) are owned and maintained by the Maryland Transportation Authority (MDTA).
Report all highway emergency situations not requiring police assistance, such as traffic signal outages or sinkholes to our Statewide Operations Center toll free at 1-800-543-2515 or locally at 410-582-5650.
Submit a non-emergency SHA concern/issue using the SERVICE REQUEST FORM.
Click here to determine whether the answer to your question can be provided immediately.
SHA's online Customer Service system is monitored during normal business hours Monday through Friday (excluding State observed holidays and service reduction days.)
SHA’s Customer Service Bill of Rights
For all other inquiries or general information, please call 1-800-323-6742. This line is staffed Monday through Friday from 8:00 a.m until 4:30 p.m.
707 North Calvert Street
Baltimore, Maryland 21202-3601
Main Business Line – 410-545-0300
Safety Campaigns – 1-800-323-6742
Frequently Asked Questions
Public Information Act